Modernized PennDOT Customer Care Website to Allow Easier Submissions, Responses to Customer Roadway Concerns 

Chester County now supports Smart911

Franklin Township - Community News

Catch The Rain Rebate Program

The Pennsylvania Department of Transportation (PennDOT) has modernized its online Customer Care Center – – to make it easier to report concerns on state-maintained roadways with new mapping capabilities, optional photo uploads and a mobile-friendly interface.
Concerns may also be reported through 1-800-FIX-ROAD (1-800-349-7623), though the number should not be used to report traffic accidents, disabled vehicles or other emergencies. Motorists should continue to call 911 to report these types of emergencies. Customers with questions or concerns related to driver or vehicle services should visit For concerns related to the Pennsylvania Turnpike, visit the Turnpike Commission website at




The Franklin Sportsmen's Association has been hard at work in Crossan Park.  Remember how hard the ground was since we haven’t had rain in months?  Well, the FSA can tell you how hard it was!  Check out the five new grills they installed over the course of several long days!  They installed them in concrete and surrounded them with pavers.  Bring your own charcoal and try them out!  The members of the FSA have also been busy painting the tables in the pavilions.  Great job and THANK YOU to the Franklin Sportsmans Association!

The 2020 Census is fast approaching.  The U.S. Census is also offering temporary job opportunities for Chester County at $27.50/hr for those 18 years and older.
Those in our communities who often do not respond to the census are foreign-born residents, people in low-income households, the undocumented population, people who do not trust the government, those who do not speak English well, the homeless or transient population, renters, those without Internet access, and children under 5 years old. An accurate count of ALL children is critical for families, educators, and their communities. The 2020 Census responses will drive decisions that impact the well-being of young children, social service programs, educational programs, emergency services, and so many other community infrastructures for the next 10 years. Data collected in the census will inform the distribution of more than $675 billion in federal funds to states and communities each year for infrastructure, health care, and food assistance. It’s important that we all respond to shape the future of our communities.The predicted low response score areas include Oxford, Lower Oxford, Kennett Square, West Grove, Toughkenamon, Avon Grove, and New Garden.Interested candidates please call (800) 877-8339

APPRISE provides confidential, unbiased and FREE Medicare and Medicare/Medicaid counseling.
Click here to read the "Mysteries of Medicare"  Newsletter for the month of February, 2020

Verizon continues to misinform residents about offering FIOS TV in the Township.  The Township is not holding up a contract for FiOS TV services. Since early 2013 the Township has been waiting for Verizon to present us with a franchise agreement. Verizon's management acknowledges that Verizon will not provide FIOS TV to Franklin Township. If you speak to a Verizon sales representative and they blame the fact that they will not give you FIOS TV on the Township, they are not telling the truth. 
Below is a summary of the history provided by the Township Manager:
“First, the Township is not holding up a Franchise Agreement for Verizon.  The Board of Supervisors would sign one tomorrow IF Verizon offered one.  Franchise agreements generate income for the Township which helps to supplement our tax revenue.  By law, we are allowed to collect up to 5% of TV services sold by companies such as Comcast and Verizon who deliver their service through wires.  We currently collect the 5% from Comcast.
In February of 2013, Verizon representatives came to the Township wanting to provide FIOS service to our residents.  Verizon said they already had 94% of the Township wired.  The Township said “Great, where do we sign?”  Verizon said they would send the contract to us.  To shorten this story, after many phone calls and multiple emails, I was finally told Franklin was not getting a contract; we were not getting FIOS TV services because they were putting their resources in denser areas.  This information came to us in December of 2013.  Over the years we would ask our various Verizon representatives if they changed their mind.  You know the answer. Recently, our municipal representative changed.  The person whose name and number we published on our website would not even respond to our phone calls.  We reached out to their supervisor.  That person would not return our phone calls.  The Assistant to the Township Manager, Jeff Eastburn, took it upon himself to find someone who would talk with us.  That person was Janet Miller.  Ms. Miller was Manager for Franchise Video Services for the entire State of Pennsylvania.  She confirmed for us that Franklin will NOT be getting FIOS TV.  She did not say “never” but it appears that it may truly be never.”  Ms. Miller has recently left Verizon.

FEBRUARY 25, 2020

Yesterday in Harrisburg, Representative John Lawrence

asked DEP Sec. McDonnell why DEP changed its position regarding the sale of CWA and CWA’s request to put certain assets into a Trust, to protect for future generations.  Below is a link to the video of this questioning.  This raises many questions.   Who made the important decision that DEP would oppose CWA protecting certain assets?  If not DEP Sec. McDonnell, then who?
Rep. Lawrence wanted to know if DEP has a position for or against the sale of the Chester Water Authority. DEP Sec. McDonnell responded, "I don't think we have a position." Rep. Lawrence cited a June 2019 letter from a DEP assistant counsel stating DEP will not take a position in this matter. Then on August 9, 2019, DEP filed a post-hearing response in Delaware County court explicitly taking a position against the Chester Water Authority. Rep. Lawrence wanted to know why DEP changed its position on this matter. Sec. McDonnell said he did not know.
Please continue to visit our website and Facebook page.
We also have a NEW YouTube Channel.  Our YouTube Channel posts CWA Board Meetings and City of Chester Council Meetings.  We also post other important videos. 

The White Clay Creek, National Wild & Scenic River Program and the Brandywine Conservancy have a new program called “Catch The Rain”, where residential properties are eligible to receive a lifetime total of $2,500 per property in rebates if they perform certain projects like adding rain barrels, rain gardens, tree canopies and conservation landscape plantings. Your property must be located in the White Clay Watershed to be eligible for the program and once you have entered the website, you can enter your address to see if you qualify. Please click here for more details.

Chester County's Department of Aging Services APPRISE Program

Smart911 is a free service that allows individuals and families to create a safety profile online which provides key information to Chester County’s 9-1-1 Center. Chester County is the first county in Southeastern PA to provide this service. Completely secure and private, residents control what information they want 9-1-1 and first responders to have in an emergency situation. The safety profile enables faster and more effective emergency response by law enforcement, fire and emergency medical services.